Project overview:

A web platform that helps logistics companies manage vehicle routes by streamlining documentation, communication, and case tracking between drivers and dispatchers.

Problem to solve:

Users struggled with confusing navigation
Unclear form structures
Missing status updates
Inconsistent UI across modules.

Design objectives:

Reduce time and confusion in accident reporting and follow-up.
Make complex flows (multi-step forms, approvals, tracking) easy to understand.
Ensure visual consistency and scalability.

My responsibilities:

User research
Information architecture
Wireframes
UI design
Design system setup
Prototyping
Component documentation
Communication with dev and PM.

Design process:

Understanding the Problem
Learned business context and identified user pain points through interviews with support and logistics managers.

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Benchmark & Research
Analyzed competitors like Uber Freight and mapped the full delivery journey to uncover usability gaps.

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User Flows
Designed two booking flow variations (mobile-first and dashboard-focused) to align user and business needs.

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Wireframing
Created low-fidelity wireframes to validate logic early without focusing on UI details.

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Design System Optimization
Improved the existing design system by adding tokens and modular components to speed up future iterations.

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Prototyping & Testing
Built an interactive prototype, conducted internal testing, and refined based on real usage scenarios.

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Iterating & Refinement
Simplified booking steps, enhanced usability, and clarified shipment status visibility.

Key features & UX decisions:

Structured case tracking dashboard with clear statuses and filtering.
Step-by-step accident reporting flow with progress indicators and auto-save states.
Consistent component library (form elements, notifications, statuses, cards).
Clear hierarchy for urgent tasks, pending approvals, and next steps.

Results & Value:

Reduced interface complexity through step-based flows and clearer logic.
Design system decreased redesign time for new modules and improved collaboration.
Users in internal demo sessions reported higher clarity and fewer repetitive actions.
Platform became more scalable for further product features.

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Trusted by design teams at

The design prowess of Sandbox is truly remarkable. Their ability to translate abstract concepts into visually stunning representations is nothing short of exceptional

Alex Johnson

CTO at TechInnovate

They are a creative force to reckon with. Their innovative ideas and exceptional design sense set them apart in the industry

Michael Lee

Customer Experience Lead

Their comprehensive understanding of our brand's essence and target market helped us define and refine our identity.

John Thompson

IT Director at SecureNet Solutions

Their ability to translate abstract concepts into visually stunning representations is nothing short of exceptional

James Wilson

Operations Manager

Transforming a rough logistics concept into a seamless digital platform.

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